Credit Customer Services Representative, Hybrid Flex Mid Shift with weekends
Company: Macy's
Location: Deerfield
Posted on: May 4, 2025
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Job Description:
Be part of an amazing story
Macy's is more than just a store. We're a story. One that's
captured the hearts and minds of America for more than 160 years. A
story about innovations and traditions...about inspiring stores and
irresistible products...about the excitement of the Macy's 4th of
July Fireworks, and the wonder of the Thanksgiving Day Parade.
We've been part of memorable moments and milestones for countless
customers and colleagues. Those stories are part of what makes this
such a special place to work.
Job Overview
In your role as a Macy's Stores Credit Experience Advocate, you
will offer outstanding customer service to both customers and store
colleagues who have credit-related questions, concerns, or
requests. You will be the primary contact, guaranteeing a positive
customer journey and effectively addressing any issues. This
position demands excellent communication skills, a robust knowledge
of credit services, and the capability to thrive in a fast-paced
setting.
What You Will Do
Skills You Will Need
Communication: Strong communication skills, both written and
verbal, to facilitate open and continuous communication within the
customer, team and across functional lines.
Interpersonal Skills: Excellent interpersonal skills, with the
ability to work effectively with colleagues at all levels and
across departments.
Creative and Strategic Problem-Solving: Capability to approach
business challenges and opportunities with creative, strategic, and
technical thinking. Exhibit entrepreneurial spirit by utilizing
enhanced empowerment to handle suitable customer accommodations
such as price changes, excluded items, and gift cards.
Detail Orientation: Careful attention to detail in handling daily
tasks, examining reports and making sure business goals are
met.
Agile: Adaptable and able to adjust quickly to changing customer
expectations and needs
Skills: Ability to complete financial transactions accurately and
proficiently. Able to solve practical problems within a variety of
sales scenarios.
Collaboration: Partner with stores, suppliers, distribution
centers, buyers, and senior executives on intricate and urgent
client matters to demonstrate that our relationships set us apart
as Like No Other Store in the World.
Who You Are
Essential Physical Requirements
What We Can Offer You
Join a team where work is as rewarding as it is fun! We offer a
dynamic, inclusive environment with competitive pay and benefits.
Enjoy comprehensive health and wellness coverage and a 401(k) match
to invest in your future. Prioritize your well-being with paid time
off and eight paid holidays. Grow your career with continuous
learning and leadership development. Plus, build community by
joining one of our Colleague Resource Groups and make a difference
through our volunteer opportunities.
Some additional benefits we offer include:
Access the full menu of benefits offerings
About Us
This is a great time to join Macy's! Whether you're helping a
customer find the perfect gift, streamlining operations in one of
our distribution centers, enhancing our online shopping experience,
buying in-style and on-trend merchandise to outfit our customers,
or designing a balloon for the Thanksgiving Day Parade, we offer
unique opportunities to be part of some of the most memorable
moments in people's lives.
Join us and help write the next chapter in our story - Apply
Today!
This job description is not all-inclusive and may not apply to
colleagues covered by a collective bargaining agreement. Macy's
Inc. reserves the right to amend this job description at any time.
Macy's Inc. is an Equal Opportunity Employer, committed to an
inclusive work environment.
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Keywords: Macy's, Lakewood , Credit Customer Services Representative, Hybrid Flex Mid Shift with weekends, Sales , Deerfield, Ohio
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