Retail Store Manager
Company: Wild Bill's Tobacco
Location: North Ridgeville
Posted on: April 6, 2026
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Job Description:
Retail Store Manager oversees the operations of one of our
retail locations. They are responsible for managing the staff,
inventory, and finances of the store, as well as providing
excellent customer service to our valued customers. The ideal
candidate will have experience in retail management and a passion
for the tobacco industry. Responsibilities: Recruit, interview,
select and retain top talent. Motivate, coach, develop, lead, and
train the store employees on an ongoing basis. Create opportunities
to develop team's product knowledge to be the expert. Develop team
selling skills in order to meet or exceed sales goals. Manage and
supervise a team of retail employees, including scheduling and
performance management. Promote company policies and procedures and
ensure all employees comply. Guides team to identify, recommend and
implement changes to improve productivity. Sets clear performance
expectations and ensures store team is trained in sales, customer
service, and operations to meet company standards. Communicates
priorities and sales driving information effectively to ensure
store employees are equipped to maximize business opportunities.
Maintaining a clean, safe environment by complying with all health
and sanitation procedures Ensure the store is properly stocked with
inventory and manage inventory levels and product ordering. Obtain
product knowledge about all products as well as awareness of
current product launches and promotions. Create relationships with
customers in order to suggest products. Meet or exceed store sales
and operational goals. Manage all store operations daily, including
but not limited to inventory, cash handling, staffing, customer
service, cash reconciliation, and bank deposits. Assisting
customers with sales transactions and providing excellent customer
service Develops plans and follows up to maximize sales and drive
consistent performance results. Identifies performance
opportunities and partners with District Manager to develop a plan
to address and manage issues effectively. Stays informed on
corporate communication, directives, initiatives, policies, and
procedures. Implements store programs to increase efficiencies in
sales, service, operations, and branding. Majority of business
hours are spent standing on the sales floor greeting customers,
coaching employees, and running the business where it matters most.
Monitor and analyze sales and financial data to make strategic
business decisions. Develop and execute marketing and promotional
strategies to increase store traffic and sales. Stay up to date
with industry trends and competition and make recommendations to
District Management on ways to improve the business. Open and close
the store which includes locking doors and arm the store. Work over
40 hours a week and available to work nights, weekends, and
holidays. May require additional tasks, duties or projects as
assigned. Requirements Knowledge and Skills: Written and
Communications Leadership Customer Service Microsoft Office Store
Operations Basic math of adding and subtracting Qualifications: At
least 21 years or older Completion of high school degree At least
1-2 years of previous manager experience Flexible to work weekends
and holidays if needed Flexible to work 12 hour shifts at times
Standing for long periods of time Ability to lift up to 50 pounds
Benefits: Benefits available: health, dental, vision, life
insurance, effective after 60 days of employment. Merchandise
discounts. Development and growth opportunities Monthly Bonus Merit
Increase bi-annually Recognition program
Keywords: Wild Bill's Tobacco, Lakewood , Retail Store Manager, Retail - All , North Ridgeville, Ohio
