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Mobility Process Analyst

Company: AmeriGas Propane, Inc.
Location: Lakewood
Posted on: October 8, 2021

Job Description:

When you work for AmeriGas, you become a part of something BIG! Founded in 1959, AmeriGas is the nation’s premiere propane company, serving over 1.5 million residential, commercial, industrial and motor fuel propane customers. Together, over 6,500 dedicated professionals will deliver over 1 billion gallons of propane from 1,800+ distribution points across the United States.


Job Summary (Purpose):  

The Mobility Process Analyst provides support, planning and analysis function for the Service and Mobility teams. Serves as a liaison between operations groups, functional, and technical groups to translate business requirements into conceptual design. The Mobility Process Analyst will ensure the completeness of business, functional, and user requirements by identifying and resolving “gaps” in initial statements of requirements for new application development and ongoing enhancements to existing Mobility applications. Partners with the Mobility team to support process development and improvement in all mobility functions. 

Key Characteristics:

•    Possess detailed knowledge of the company, its business and its customers. 
•    Subject matter expertise in Mobility Applications and EOM Propane Inventory Processing. 
•    Proven experience in Business Process Improvement/Development

Duties and Responsibilities:

•    Review enhancement and bug request and assist with provide Operations requirements for Mobility applications. 
•    Work with developers on new programming for Service and other Mobility request. 
•    Provide UAT testing support for Mobility applications. 
•    Monitor EOM propane inventory closing and provide summary of issues and provide training and support to the districts to ensure on time end of month closings
•    Monitor Auto Post Rates and provide training ideas and support.     
•    Work with Mobility Training Manager to revamp how we track and support Mobility performance at the district level.
•    Provide any support needed for Mobility training teams for process development and questions about current processes. 
•    Identify Data cleansing opportunities for the districts related to the Service ROAD Project, develop procedures for the districts to address the opportunities. 
•    Communicate and  distribute to the districts, monitor and track progress, evaluate  and assist districts in preparing for their Go Live dates as related to Data Cleansing
•    And other duties as assigned.

Knowledge, Skills and Abilities:

•    Excellent oral and written communication skills 
•    Ability to multitask and handle multiple priorities 
•    Ability to effectively communicate and provide feedback to both managers and individual contributors and business users
•    Self Starter - Ability to work successfully independently
•    Strong organizational skills with attention to detail and consistent follow through
•    Comfortable working with numbers and pulling together raw data for reports & metrics

Education and Experience Required:

•    Bachelor’s degree preferred  
•    5+ years’ experience in propane operations preferred
•    Experienced in Process Development/Improvement
•    Past experience in requirements management, quality assurance and/or training. 

Working conditions:

•    >30% Travel required 
•    Remote work – must have internet and home office set up


AmeriGas is an Equal Opportunity and Affirmative Action Employer.  The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, sexual orientation, veteran status, or any other legally protected class in its practices.


AmeriGas is a Drug Free Workplace. Candidates must be willing to submit to a pre-employment drug screen and a criminal background check. Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with AmeriGas policies. As a federal contractor that engages in safety-sensitive work, AmeriGas cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician.  Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis.

Keywords: AmeriGas Propane, Inc., Lakewood , Mobility Process Analyst, Other , Lakewood, Ohio

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