Retail Operations Manager - Lakewood, OH, United States

Company: Hudson Group
Location: Lakewood
Posted on: July 20, 2021

Job Description:

Located at Lakewood, OH, United States

Grow With Us!

Hudson is North America's leading travel retailer. For over 30 years, Hudson has met the needs and wants of travelers in more than 1,000 duty-free, duty-paid, and food & beverage stores. We couldn't serve our customers, landlords, and partners in airports, commuter terminals, hotels, and casinos without the continued support of our greatest assets: our team members. We're dedicated to hiring and training exceptional team members, who are committed to serving the customer as the Traveler's Best Friend. We strive to ensure we're fulfilling our team members' career potentials through training, skills-development, and career pathways - as our team members grow and succeed both personally and professionally, so does Hudson.

This Retail Operations Manager Job Is For You, If You Would Enjoy:
• Managing the stores within the Cleveland Hopkins International Airport, consistent with the short and long term interests of the company, its employees and its customers, and ensuring the highest level of customer service possible

Retail Operations Manager Key Accountabilities:

Customers
• Create "seamless customer service" by making every effort to find merchandise for customers even if an item is not in stock
• Promote quality of customer service among staff through training and by acting as a positive role model

People
• Hire people who are passionate about our products and philosophy and maintain employee attitude and morale by recognizing outstanding performance and service and by motivating and developing staff
• Maintain staff levels that allow for the best possible customer service
• Execute performance evaluations and goal assessments
• Prepare the work schedule to ensure that the store goals will be met through appropriate planning and organization of staff and manage absences and health management with HR
• Provide an "open door" policy where employees are free to express their concerns and feelings without fear of retribution or ill will
• Hold weekly staff meetings and submit notes to General Manager

Operations
• Ensure that company policy & procedures are communicated in a timely manner & adhered to accordingly
• Work with other departments on developing plans, and implement them
• Ensure that the store is in compliance with all Airport, State and Federal employment laws
• Monitor a loss prevention program to protect the company's inventory and assets

Finance
• In conjunction with the General Manager, formulate the fiscal revenue, expense and profit goals, as well as the inventory levels for the store
• Ensure that goals will be met through appropriate planning and organization of staff, inventory, and expenses and making staff aware of sales goals
• Review the store's progress on a monthly basis with the General Manager

Required Qualifications:
• Strong leadership skills with demonstrated ability to build effective teams and motivate employees
• Knowledge of effective merchandise presentation standards
• Understanding of basic retail concepts
• Good problem solving skills
• Fluent English and additional languages as applicable for operation
• Ability to clear a fingerprint-based criminal history records check

Preferred Qualifications:
• 5 years of retail experience with at least 3 years of experience in a management / supervisory role

Some of our company-offered benefits for you and your family include:
• Health & Well Being: Medical/Dental/Vision Insurance
• Paid Time Off
• Various Personal and Parental Leave Programs
• Universal Life Insurance
• Retirement Programs & Matching Employee Contributions: 401K & RRSP
• Hudson Employee 20% Off Discount
• Employee Recognition & Anniversary Programs
• Training, Development, and Growth Opportunities
• Tuition Assistance & Scholarship Programs
• Referral Bonus Program

Hudson is an Equal Opportunity Employer of all qualified individuals. All employment decisions are made without regard to age, race, color, religion, sex, sexual orientation, national origin, citizenship, disability, military leave or veteran status, genetic information, or any other status protected by applicable federal, state or local law. We are committed to creating an inclusive workplace in which we value diversity and unique experiences, backgrounds and identities.

All offers are contingent upon successful completion and passing of background checks and/or employment verification results.

Note to staffing agencies: Please do not contact Hudson (including the recruitment team or any hiring managers) regarding this position with candidates. If assistance is needed in filling any position for Hudson, a member of our recruiting team will reach out directly. #AF123

Keywords: Hudson Group, Lakewood , Retail Operations Manager - Lakewood, OH, United States, Other , Lakewood, Ohio