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UX Business Analyst

Company: Onix Networking Corp
Location: Lakewood
Posted on: June 8, 2021

Job Description:

Summary: The Onix Collaboration & Productivity Team is currently seeking a talented, dynamic and energetic individual to fill the role of a UX Business Analyst. The UX (User Experience) Business Analyst studies the numbers in their attempt to improve the adoption and engagement rate of consumers for intranet portals, such as LumApps and Happeo. This person will study categories like use cases and success factors to determine the best way to create realistic client goals, how to achieve them, and will be responsible for turning web design requirements into useful and delightful customer experiences. This person should be interested in long-range career growth and a self-starter that possesses a strong entrepreneurial spirit. A successful candidate will have a passion for gathering and communicating business requirements and assisting in interpreting the overall innovative design user experience, informed by customer research, and industry best practices. They will be able to explore multiple design solutions to a given problem or feature and communicate those solutions visually through sketches, user flows, wireframes, functional prototypes, and/or high-fidelity designs, as necessary.

Scope/Level of Decision Making
: This is an exempt position operating under limited decision-making and supervision. Position performs a variety of assigned activities, referring more complex issues to the manager.

Remote-Nationwide, Remote-Ontario, Remote-Quebec

Primary Responsibilities:
  • Primary subject matter expert in delivering a consistent and accurate analysis of customer success factors, use cases, and user experience with a high level of understanding of UX/UI design principles
  • Lead workshops to capture requirements to document and map business system requirements for all departments to be included on the site build.
  • Analyze legacy platform information and practices and configure appropriately in a new environment
  • Manage and or work on multiple client implementations simultaneously
  • Assist the client in determining best practices for setup and configuration of Saas Intranet platforms to achieve the clients desired result
  • Conduct review with the customer prior to release to confirm acceptance of data and configuration
  • Perform system setup and configuration ensuring accuracy of complex data and multi-system integrations
  • Maintain advanced knowledge of each product for which they are responsible
  • Interpret and understand client business requirements
  • Maintain accurate records of all communication received for each client
  • Notify management of any complications, missing data or system defects that might delay the scoping
  • Identify and assist development with resolution and enhancements to workflow, scripts, or system defects
  • Collaborate regularly with other departments to improve processes or procedures
  • Ensure appropriate hand-offs and communication with the client and internal Engagement Managers, Consultants and Account Management
  • Maintain knowledge of departmental processes and procedures
  • Participate in sprint planning, retrospectives, and daily standups.
  • Proactively work with client stakeholders for design and discovery sessions.
  • Work with project managers to report progress, blockers, and drive communication between development teams and client stakeholders.
  • In some cases, act as a scrum master.

Required Skills and Experience:
  • Experience understanding goals of a client while being driven by complex timelines
  • Knowledge of technical design architecture planning software systems and SaaS models
  • Experience with internet SaaS applications such as WordPress, Jive, LumApps, or Happeo
  • Experience writing and eliciting functional software and UX design requirements
  • Experience in use case requirements gathering and translation from requirements into success criteria as it pertains to web design using UX/UI methodologies and best practices
  • Experience configuring and deploying intranet solutions to clients
  • Must display an expert-level disposition for working with customers and the ability to build credibility quickly
  • Must be organized and demonstrate the ability to stay on track and decipher many information sources
  • Demonstrated ability to learn and explain unfamiliar software applications
  • Must be willing to travel domestically and internationally when required
  • A passport is not a prerequisite for this position but will be required once employed
  • An attitude of willingness/eagerness to learn is essential
  • Must be a self-starter capable of working independently
    • Work will be performed from a home office

Preferred Skills and Experience:
  • 4+ years of experience as a business analyst, requirements gathering, or similar role.
  • Expert in WordPress, Jive, or other type of SaaS website applications
  • Experience with LumApps and Happeo
  • Experience working with development projects that utilize an intranet/extranet portal, either in a PM, BA, SA or development role
  • Strong technical aptitude, especially prior development skill
  • Advanced degree (MA/MBA)
  • Certified Scrum Master
  • Professional consulting experience
  • Experience working remotely from a home office

Bachelor's Degree in Computer Science, Business, Information Technology, or a related discipline.

Travel Expectation:
20% Domestic. 5% International

It is the policy of Onix to ensure equal employment opportunity in accordance with the Ohio Revised Code 125.111 and all applicable federal regulations and guidelines. Employment discrimination against employees and applicants due to race, color, religion, sex, (including sexual harassment), national origin, disability, age (40 years old or more), military status, or veteran status is illegal.

Onix will only employ those who are legally authorized to work in the United States or Canada. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire

Keywords: Onix Networking Corp, Lakewood , UX Business Analyst, Other , Lakewood, Ohio

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