Retail Associate Manager
Company: T-Mobile
Location: Auburn Hills
Posted on: May 2, 2024
Job Description:
Be unstoppable with us!T-Mobile is synonymous with
innovation-and you could be part of the team that disrupted an
entire industry! We reinvented customer service, brought real 5G to
the nation, and now we're shaping the future of technology in
wireless and beyond. Our work is as exciting as it is rewarding, so
consider the career opportunity below as your invitation to grow
with us, make big things happen with us, above all, #BEYOU with us.
Together, we won't stop!Job Overview
The Retail Associate Manager works in partnership with the Store
Manager to lead and develop the store team in order to deliver
T-Mobile's aspirations of earning a place in our customer's hearts
and Mobile Expert success.Job Responsibilities:
- Customer:* Responsible for infusing every store's Mobile
Experts with a passion for T-Mobile's Manifesto by thoroughly
orienting and grounding them to a standard of Loving Our
Customers.* Ensure that every need the customer has when coming
into the store is met and that employees' build the customer's
confidence by making their experience comfortable, simple and by
solving the whole problem.* Complete observations of Mobile
Experts' interactions with customers, including feedback, to be
used in development, training & coaching conversations.*
Effectively manage customer wait time. Keep current on products,
services and promotions.
- Owner:* Lead by example, staying up to date on the latest
products, services, training and leadership best practices to
remain an expert resource to the team. Interact directly with
Mobile Experts to ensure they meet and/or exceed defined, monthly
success measurements completing assigned training on time.* Assist
in maintaining the quality of the overall store environment and
adhere to national plan-o-gram standards. Use visual displays and
interactive devices effectively. Keep visual displays and devices
current. Assist in the execution of Retail Methods & Procedures.*
Ensure team knowledge of store systems. Ensure that teams are
knowledgeable about corporate and store communications. Deliver
financial results based on key performance indicators. Identify
ways to manage and control store expenses. Manage discounting and
credits.
- Education:
- High School Diploma/GED (Required)
- Work Experience:
- 1 year customer service and/or sales experience, retail
environment preferred (Preferred)
- Knowledge, Skills and Abilities:
- Communication (Required)
- Leadership (Required)
- Store Operations (Required)
- Licenses and Certifications:* At least 18 years of age* Legally
authorized to work in the United StatesTravel:Travel Required
(Yes/No):NoDOT Regulated:DOT Regulated Position (Yes/No):NoSafety
Sensitive Position (Yes/No):NoAt T-Mobile, our benefits exemplify
the spirit of One Team, Together! A big part of how we care for one
another is working to ensure our benefits evolve to meet the needs
of our team members. Full and part-time employees have access to
the same benefits when eligible. We cover all of the bases,
offering---medical, dental and vision insurance, a flexible
spending account, 401(k), employee stock---grants, employee stock
purchase---plan, paid time off and up to paid 12 holidays - which
total about 4 weeks for new full-time employees and about---2.5
weeks for new part-time---employees annually - paid parental and
family leave,---family building benefits, back-up care, enhanced
family support, childcare subsidy,---tuition---assistance, college
coaching, short and long term disability, voluntary AD&D
coverage, voluntary accident coverage, voluntary life insurance,
voluntary disability insurance, and voluntary long-term care
insurance. We don't stop there- eligible employees can receive
mobile service & home internet discounts, pet insurance, and access
to commuter and transit programs! To learn about T-Mobile's amazing
benefits,---check out---.--- Never stop growing!T-Mobile doesn't
have a corporate ladder-it's more like a jungle gym of
possibilities! We love helping our employees grow in their careers,
because it's that shared drive to aim high that drives our business
and our culture forward.T-Mobile USA, Inc. is an Equal Opportunity
Employer. All decisions concerning the employment relationship will
be made without regard to age, race, ethnicity, color, religion,
creed, sex, sexual orientation, gender identity or expression,
national origin, religious affiliation, marital status, citizenship
status, veteran status, the presence of any physical or mental
disability, or any other status or characteristic protected by
federal, state, or local law. Discrimination, retaliation or
harassment based upon any of these factors is wholly inconsistent
with how we do business and will not be tolerated.Talent comes in
all forms at the Un-carrier. If you are an individual with a
disability and need reasonable accommodation at any point in the
application or interview process, please let us know by emailing
ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500.
Please note, this contact channel is not a means to apply for or
inquire about a position and we are unable to respond to
non-accommodation related requests.
Keywords: T-Mobile, Lakewood , Retail Associate Manager, IT / Software / Systems , Auburn Hills, Ohio
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