Store Manager
Company: Tempur Sealy
Location: Massillon
Posted on: April 18, 2024
Job Description:
Responsible for supervision of salespersons, service and
operations performance of a store personally or through subordinate
supervisors; maintaining a high level of customer service and
ensuring maximum sales and profitability through merchandise,
inventory, expense and loss control. The store manager will also be
responsible for implementing field-level marketing initiatives and
ensuring compliance of sales associate(s). Responsible for using
and enforcing corporate sales process. Store managers represent the
company's brand with highest morals, integrity and accountability.
They must have expert knowledge in product knowledge, policies and
procedures
ESSENTIAL DUTIES AND RESPONSIBILITIES (Other duties may be
assigned):
Management
- Direct and supervise employees engaged in sales, inventory,
following company policies and procedures, or in performing
services for customers.
- Monitor, manage, and provide feedback to improve sales metrics
of each sales employee within the store location.
- Assigns employees working in the retail location to specific
duties.
- Trains the store's employees to ensure that entry level
competencies are obtained by following the new hire training
curriculum.
- On-going training, evaluation and motivation of Retail Sales
Associates to improve overall employee and store
performance.
- Implement and ensure policies, goals, objectives, and
procedures for their respective locations are met.
- Instruct and educate staff on how to handle difficult sales
situations, customer service issues, and distribution
issues.
- Attend trainings (both on-site and webinars), mandatory
participation in weekly and monthly store manager calls to keep up
to date with updates and best practices for company policies,
procedures and changes.
- 100% compliance with all training requirements
- Adheres to corporate branding image requirements.
- Store compliance with company guidelines
- Weekly reports
- Retail ready initiatives
Sales
- Meet revenue projections set for the respective store
location.
- Review sales records to prepare reports for management and
other corporate departments.
- Meet personal sales goals to help store and market attain
revenue projections.
- Learn and present product to customers to sell
merchandise.
- Provide excellent customer service to all customers.
- Focus on improving and meeting company sales metric standards,
including average ticket, gross margin, close rate, and balance of
share requirements.
- Ensure that sales order tickets are correct for entire store,
including product, pricing, product availability, and delivery
dates.
- Track performance of key sales metrics for store manager sales,
associate sales, and overall store performance.
- Ensure that balance of share standards is met at the store
level. The BOS of the retail location should be aligned with
corporate standards.
- Sales process usage documented and retained for compliance
tracking.
Store Operations
- Responsible for store being staffed for all open hours
- Ensure stores are clean and retail ready daily
- Responsible for managing the store's inventory, maintaining
acceptable inventory scores including all store audits.
- Follow District Manager/Area Manager guidelines to ensure that
store is appropriately staffed and scheduled to meet customer
traffic demands.
- Work closely with the area Distribution Center Manager to
ensure that delivery, transfer, and customer service issues are
resolved at the store level.
- Enforce banking, security, and safety rules at the
store.
- Resolve customer complaints regarding services, product, or
personnel at the store level.
- Comply with merchandising strategy to ensure that it is
correctly priced and displayed and placed according to Area
Manager/Corporate floor plan.
- Ensure customer receives product in an efficient, timely
manner.
- Ensure that visual merchandising standards are followed in the
showroom location, including correct and timely placement of all
POP, store layout, and other visual merchandising
standards.
- Audit daily door counts for accuracy.
- Responsible for store operating during business hours. Please
note hours may vary to adjust for traffic during key holidays.
Marketing
- Responsible for consistent local marketing for the
store
- Practice 1:1 marketing by initiating personal contacts through
community and civic organizations.
- Responsible for completing a mandatory number of business to
business sales calls each week.
- Engage in marketing initiative efforts to help increase
customer base including B2B sales, community events, guerilla
marketing, and other networking and prospecting campaigns.
- Align store with advertising campaigns and sales promotions,
ensuring that proper materials are displayed, such as company
provided price tags and POP.
- Ensure that sales associates are completing required marketing
calls.
- Coordinate sales promotion activities, such as tent sales, for
key events at store location.
- Maintain prospect lists and acquire customer email
addresses.
Tempur Sealy is proud to be an Equal Employment Opportunity and
Affirmative Action employer. We provide equal employment
opportunities to all employees and applicants for employment and
prohibit discrimination and harassment of any type based upon race,
color, religion, age, sex, national origin, disability status,
genetics, protected veteran status, sexual orientation, gender
identity or expression, or any other characteristic protected by
federal, state or local laws.Requirements:
- 3 - 5 years of relevant experience
- Ability to work independently and within a team
environment
- Strong analytical, problem solving and decision-making
skills
- Expertise with Microsoft Office and ADP
- Advanced Excel Skills
- Ability to utilize and manipulate data from multiple sources to
build insightful analysis
- Excellent modeling skills including the ability to build long
term models
Keywords: Tempur Sealy, Lakewood , Store Manager, Executive , Massillon, Ohio
Didn't find what you're looking for? Search again!
Loading more jobs...