Service Manager
Company: Minutemen Workforce Solutions
Location: Cleveland
Posted on: January 14, 2026
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Job Description:
Job Description Job Description As a service manager: Key
Responsibilities • Customer Service Management: Ensure the highest
level of customer service is provided, addressing customer
complaints and concerns promptly to maintain good relationships and
encourage repeat business. • Team Leadership: Manage and lead the
service department team, including hiring, training, and
performance evaluations. Foster a positive work environment and
motivate team members to achieve service goals. • Operational
Oversight: Oversee daily operations within the service department,
ensuring efficiency and adherence to company policies and
procedures. • Relationship Management: Build and maintain strong
relationships with customers, third-party vendors, and other
departments to enhance service delivery and customer satisfaction.
• Reporting and Analysis: Document customer interactions and
service performance metrics, preparing reports for management to
analyze trends and areas for improvement. • Budget Management:
Monitor departmental budgets and expenses, seeking ways to reduce
costs while maintaining service quality. Required Skills and
Qualifications • Education: Industry-specific training or
certifications can be beneficial. • Experience: Previous experience
in a customer service or management role is typically required,
with a strong understanding of service operations and customer
relationship management. • Leadership Skills: Excellent leadership
and team management skills, with the ability to motivate and
develop staff. • Communication Skills: Strong verbal and written
communication skills to effectively interact with customers and
team members. • Problem Solving Abilities: Ability to handle
customer complaints and service issues professionally and
efficiently. Minutemen Staffing provides equal employment
opportunities to all employees and applicants for employment and
prohibits discrimination and harassment of any type without regard
to race, color, religion, age, sex, national origin, disability
status, genetics, protected veteran status, sexual orientation,
gender identity or expression, or any other characteristic
protected by federal, state, or local laws.
Keywords: Minutemen Workforce Solutions, Lakewood , Service Manager, Customer Service & Call Center , Cleveland, Ohio
