Sr. Operations Manager - $60K-75K/yr. + Performance Bonus!
Company: Confidential Company
Location: Cleveland
Posted on: May 18, 2024
Job Description:
Job Title: Sr. Operations ManagerLocation: ClevelandJob Type:
Full-Time / PermanentSalary: $60,000 -$75,000 /yrBenefits: PTO,
Medical Insurance, 401(k), Performance BonusSchedule: Alternate
days 8:00 AM-5:00 PM and 11:00 AM-8:00 PM. Work on weekends when
required.Job Description:We are seeking a dynamic and experienced
Operations Manager to oversee the day-to-day operations of our
last-mile delivery service averaging 45 non-CDL light trucks. The
ideal candidate will be responsible for vehicles and personnel
management, ensuring safety compliance, optimizing operational
efficiency, and improving our safety score with partners, insurance
companies and relevant authorities.Key Responsibilities:Driver
Management:
- Lead the operation team with professionalism and integrity in
coordination with the Business Plan targets.
- Train and supervise drivers, ensuring adherence to company
policies and safety regulations.
- Conduct regular performance evaluations, provide constructive
feedback, and foster a positive and compliant work
environment.
- Address driver concerns or issues promptly, ensuring effective
resolutions and maintaining high morale.
- Maintain fluent communication and follow up with other
departments in a timely manner.Safety Compliance:
- Maintain an incident free safety culture at the operation.
- Oversee and manage the safety policies and procedures in
compliance with customer s policies and local regulations.
- Perform regular safety audits to identify potential hazards and
implement appropriate training and corrective actions.
- Coordinate with Human Resources for necessary record keeping
and with relevant stakeholders to maintain and enhance the company
s safety score.Fleet Management:
- Manage maintenance schedules and repairs to minimize downtime
and ensure peak operational performance.
- Ensure compliance and maintenance standards are met.
- Perform regular audits and inspections to identify potential
hazards and implement corrective actions.Operations Optimization:
- Effectively manage resources to achieve operational excellence
and meet or exceed all customer key performance metrics and
objectives.
- Monitor and analyze operational data to identify improvement
areas and implement efficiency strategies.
- Collaborate with other departments to streamline processes and
enhance productivity.Customer Service:
- Serve as the primary contact for customers, ensuring their
needs are met and addressing concerns swiftly to maintain
satisfaction and retention.
- Develop strong relationships with clients, promoting trust and
continued business.Budget Management:
- Identify and implement cost-saving strategies to enhance
financial performance.
- Prepare and maintain records of all inventories.Job Elements
and Requirements:
- Lift up to 49 pounds, frequently push, pull, squat, bend, and
reach. Stand/walk for up to 12 hours.
- Work in an environment where the noise level varies and can be
loud.
- Work in an environment that is subject to variable temperatures
and weather conditions, at times outdoors.Qualifications:
- Bachelor s degree in Business Administration, Logistics, or
related field preferred; not required.
- Minimum of 10 years of proven experience in operations
management.
- Strong leadership and interpersonal skills, capable of
motivating and inspiring a diverse team.
- Ability to work in a fast-paced environment and adapt to
changing priorities.
- Excellent communication skills with a customer-focused
orientation.
- Ability to connect and build rapport and professional
relationships with associates.
- Ability to work efficiently with time management and
organizational skills with follow-up and follow-through. Must
demonstrate ownership & responsibility for running the operation
with a sense of urgency.
- Ability to manage through a problem and think and make
decisions independently.
- Regular, predictable, accessible, full attendance and timely
reporting is an essential function of the job.
- Computer proficient and working knowledge of Microsoft
products.
- Valid driver s license in Ohio.We are an Equal Opportunity
Employer and do not discriminate on the basis of race, color,
religion, sex (including pregnancy and gender identity), national
origin, political affiliation, sexual orientation, marital status,
disability, genetic information, age, parental status, military
service or any other characteristic protected by federal, state or
local law. Associated topics: fertilize, fork lift, garden, manage,
management, mow, plant, plant management, prune, watering
Keywords: Confidential Company, Lakewood , Sr. Operations Manager - $60K-75K/yr. + Performance Bonus!, Executive , Cleveland, Ohio
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